DELL (click picture to enlarge)

Complaint On 1800880193 Option No: 3 Latitude Support Line

Dear Sir,

I am writing here to express my EXTREME DISSATISFACTION with technical support provided by DELL APCC – “ Latitude Line” and customer service.
Last week, I had called the above number as mentioned to report some problem.

To my dismay, I had to hold the line for consecutive of more than 30 minutes and called up a few time. I couldn’t reach Dell Latitude support line at all after calling for more than 8 hour. As we know time is very crucial to business user and we cannot afford to waste a long duration of time on the phone calling up for support due to some problem on the laptop.

What happen to the quick respond and efficiency of the Latitude support department in DELL? What happen to the affective customer services?

Dear Sir,

I hope you’ll look into this problem as a serious matter that would affect the reputation of DELL.

TM

Report lodged to TM on internet connectivity problem at my home since last Friday 26-Sept-2008. It seems that the problem haven't been resolved till today. Whenever i'm trying to connect to the broadband it give me this error "678" connecting to WAN miniport. The technical assistant of TM does not provide valueble, fast and reliable solution to customer problem. I doubt the integrity and the efficiency of the TM staff work there.

My advise is ...do not sign with TM broadband if you're not one of the existing subscribers.

Their service is sucks. Today i am quite frustrated with the unsolvable situation and how the reported case handle by TMNUT. I decide to report to the nearby TM branch and physically approach the customer service there. After listening to our verbal abuse by me and some other customer who happen to have the same problem with their internet connection at home, TM customer service finally clarified that it is their fault due to problem with the main connection from the trunking and WAN miniport. The issue will be settled by 1st of October.

What the fuck!!! That mean we will lost our internet access for 5 days? Would TM pay us back the whole week access fees and other losses due to their services? And will the issue really be resolved by 1st of October? TM should change their logo from a bird design to a tortoise design and their slogan from "opening up possibilities" to "slowing up possibilities" commensurate to how the service is provided.

Corporate IT Manager

Mr.Corporate,

As an employee of a MNC company, I have a few very basic expectations. Chief among these is that my indirect Corporate IT manager shares an intellect that ranges above the common ground squirrel. After your consistent and annoying harassment of myself, and my co-workers during the commission of our duties, I can only surmise that you are one of the few true genetic wastes (GARBAGE item) of our time. You knows nothing at all in IT. You’re basically not suit for this position. Your coordination suck's and does not get anywhere as a result of this, you’ve failed to implement project successfully.

Asking me, a MIS personnel, to pick up thing you’ve fail to do so is a waste of time, but also a waste of precious oxygen. Why should they (THE COMPANY) employed you anyway? Might as well employed me and let me take care everything for you. Let me sit at your place and received a minimal wages and carried out all your task. You can go……

I was hired because I know about WINDOWS and Microsoft Products, and you were apparently hired to provide amusement, irritation and to myself and other employees, who watch you vainly attempt to coordinate projects with an effective manner. Your knowledge in IT administration seems funny to me too.

You will never understand what bad logs are, system, proper working environment, effective coordination, the term of infrastructure, “go live”, bugs, so on and so fore. Something as incredibly simple as Internet Explorer and internet application tools provides by Microsoft Cooperation will gives you a headache. You will also never understand why people hate you, but I am going to try and explain it to you point by point in details, even though I am sure this will be just as effective as telling you what a IE is.

Your shiny new CAR has more personality than you ever will. You sit around the office all days, making conference call, organizing meeting and calling all other IT operation analyst and software specialist, shiftlessly looking for answer and solution, who should be incharge for every part of the project, asking how many percent does the project completed and to confirm the completion of the project. What did you do then, as part of the project chief? I bet you haven’t seen how a project is coordinated, implemented and works in an MNC company. You haven’t seen how a Coporate IT Manager works and do things. In other words, you have a sharp-dressed, useless look about you that may have worked for your interview, but now that you actually have responsibility, you pawn it off on overworked staff, hoping their talent will cover for your glaring ineptitude. YOU WASTE ALL THE COMPANY RESOURCES which could be allocated for purchasing of high end IT equipment for the user. YOU WASTED to much resources for outsourcing!

In a world of managerial evolution, you are the SHIT that everyone flushed down the toilet bowl. I wonder what the qualities that my previous company are looking at for the position of a Coporate IT Manager. This is an advised to you. Never f*ck with your system support, because they know more than you do.


Sincerely,
Me, Me Me And Just Me
Oooo… Pardon me but I copy it from somewhere and amend it to suit my taste.