TM

Report lodged to TM on internet connectivity problem at my home since last Friday 26-Sept-2008. It seems that the problem haven't been resolved till today. Whenever i'm trying to connect to the broadband it give me this error "678" connecting to WAN miniport. The technical assistant of TM does not provide valueble, fast and reliable solution to customer problem. I doubt the integrity and the efficiency of the TM staff work there.

My advise is ...do not sign with TM broadband if you're not one of the existing subscribers.

Their service is sucks. Today i am quite frustrated with the unsolvable situation and how the reported case handle by TMNUT. I decide to report to the nearby TM branch and physically approach the customer service there. After listening to our verbal abuse by me and some other customer who happen to have the same problem with their internet connection at home, TM customer service finally clarified that it is their fault due to problem with the main connection from the trunking and WAN miniport. The issue will be settled by 1st of October.

What the fuck!!! That mean we will lost our internet access for 5 days? Would TM pay us back the whole week access fees and other losses due to their services? And will the issue really be resolved by 1st of October? TM should change their logo from a bird design to a tortoise design and their slogan from "opening up possibilities" to "slowing up possibilities" commensurate to how the service is provided.

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